Vetted Score

4.6 / 5.0

Earned 4.6/5 for its robust scheduling tools, real-time analytics, and seamless integration with RingCentral's communication suite, catering to medium and large call centers.

Key Features

Real-time Workforce Scheduling

Create, modify, and publish agent schedules instantly, with drag‑and‑drop tools and automatic shift conflict detection.

Performance Analytics & Forecasting

Leverage AI‑driven forecasts and detailed dashboards to optimize staffing levels and improve service levels.

Integrated Call Center Metrics

Seamlessly sync with RingCentral voice solutions to monitor call volumes, handle times, and agent adherence in one view.

Frequently Asked Questions

Serenova offers subscription plans billed monthly per user, starting at $30, with higher tiers that add advanced analytics and custom integrations; enterprise customers can request tailored quotes.

Yes, a 14‑day free trial and live demo sessions are provided so organizations can evaluate the platform before committing.

The solution is cloud‑based and accessible via any modern web browser, with native iOS and Android apps for on‑the‑go management.